Frequently Asked Questions
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A $200 deposit is required to secure your event date. Your booking is confirmed once we receive the deposit or proof of payment.
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The remaining balance is due 14 days before your event.
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Yes - we arrive approximately 1 hour before your start time to set everything up. For example, if your booking is from 7PM-11PM, we will arrive at 6PM.
At the end of your session, we require around 45 minutes to pack down.
This is all included as part of your booking.
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Our minimum space requirements are:
Photo Booth - 3m x 3m
360 Video Booth - 3m x 3m
Keychain Station - 2m x 2m
We also require enough room for guests to comfortable queue.
Let us know the available space and any venue specifications when enquiring, and we’ll do our best to tailor a setup that works for your venue.
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Yes. We require one standard power outlet within 5 metres of the setup area.
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Travel within 25km of Melbourne CBD is included. Events outside this area may incur a travel fee depending on the location.
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Yes. We ask that suitable parking is available close to the venue. If paid parking is required, we simply pass through the parking cost with no additional markup.
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Absolutely! Every booking includes a friendly booth attendant who will help guests, keep everything running smoothly, and ensure everyone has a great experience.
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Guests receive their prints instantly, and a full digital gallery will be made available after the event.
Videos will be available immediately via QR code, AirDrop or SMS (360 booth).
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Yes! Every booking includes a custom-designed photo template personalised to suit your event theme, colours or style.
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Of course! Subject to availability, you can add extras such as our keychain station or additional booth hours before your event.
If required, and we are available, additional hours can also be added during an event.
Payment for any additional hours will be required immediately.
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We maintain our equipment to a high standard. In the unlikely event of a technical issue, we’ll resolve it as quickly as possible. If a fault lasts longer than 30 minutes, we’ll extend your booth time where reasonably possible.
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We love sharing our work, but we respect your privacy. If you’d prefer your photos not be used for marketing, simply let us know before your event.
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We’re always happy to help! Get in touch via our enquiry form, email or Instagram, and we’ll get back to you as soon as possible.